RETURN & EXCHANGE POLICY
If you have received the damaged product or a wrong product, please send it back to us with your order number/ details. After sending the product back to us, & delivered to us we shall send you fresh pieces.
RETURNS & EXCHANGES
As a company policy, we do not provide a refund/ return on any product once sold.
Once the Erisha pieces are sold they can be exchanged for Replacement in a bigger or a smaller size (Provided the aforementioned terms and conditions are met ) Customer will be issued a credit note, in case the desired size of the product is not in stock.
If the Product is not from sale section 7 eligible for size exchange, you may write to us at orders Erishaofficial@gmail.com within 2 working days or 48 working hours of delivery to request an exchange.
Once acknowledged by the Erisha team during the next working day, please send the product back to us yourself, we do not have a reverse pickup facility. Please do not forget to take an acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Erisha will not be responsible for any lost shipment.
The cost of return shipping is at the customer's expense and is non-refundable. We recommend returning items through traceable mail.
Address for the exchange:
Abhinav industries, p no- 25, first floor, keshar Nagar A, Sukhiya, Sanganer Jaipur-302029 Phone no-7742010203
1. Exchange can be done within 7 days from the date of delivery.
2. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging, and eligible for exchange.
3. Please mention your name, address, number, email, and order id on the parcel along with the size needed.
4. Please do note, that exchange is allowed once per order.
5. Size exchange is available (in case of a size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping / COD cost of to & fro)
6. Store credit equalling the amount of the exchanged product minus the shipping / COD of to & fro with a validity of 30 days. from the date of receipt of store credit.
7. The cost of shipping to & fro (reverse pickup, as well as shipping charges for the product, is to be borne by you.
Prepaid orders are not eligible for cancelation.
You can cancel your cash on Delivery order within 24 hours of order. please call us on 7742010203 or write to us at - Erishaofficial@gmail.com to request a cancellation.
The customer agrees not to dispute the decision made by ERISHA. and accept The Erisha's decision regarding the cancellation.
The credit note will be emailed to you, which you can use in the next 30 days on the Erisha website. Please make sure that you use the credit in one go.
Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note there are some items that are not returnable or exchangeable.
If the product does not fit and you would like a new size, please request a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you with any size exchanges, alterations subject to availability. In case of the size you have requested is not available we will offer you the option to get credit note to buy something else.
Why my exchange is not accepted?
We endeavour to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
10-12 % Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
We have made every effort to display the colours of our products that appear on Erisha as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Exchange/Return is not accepted if the product is washed and worn.
Purchase made from the SALE section is not eligible for any kind of return or exchange. All the sales, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.